PRODUCT DEVELOPMENT AND PROMOTION REFERENCES

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Anonymous. 1994July. Getting satisfaction through teamwork. Food Engineering 66: 16. to Top


Teams throughout the company [Eastman Chemical Co.] rely on the Quality Management Process (QMP). QMP demands regular contact with customers. A Customer Satisfaction Process and a Customer Interface Core Competence Team conduct company=wide analyses of customer satisfaction data. These teams detect statistically significant changes in customer satisfaction. They relay the findings to appropriate business and functional organizations within Eastman.

Updated: Thursday, September 6, 2007.

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