Benchmarking
Bibliography
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This is a list of 53 reference books on benchmarking and Total Quality Management, submitted by M. Johnna Shamp, Ph.D., consultant in TQM/OD. |
Benchmarking
for Quality Management and Technology
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This is an international journal on benchmarking available on-line. Journal services include journal overview, subscription information, review of contents pages and abstracts, and internet conferences. |
The
Benchmarking Process, Program/Project Management Resource List
#13
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This is a list of books and articles related to benchmarking from a librarian at NASA Headquarters. |
Benchmarking:
Taking Your Organization Towards Best Practice
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Evans, E. 1994. Benchmarking: Taking Your Organization Towards Best Practice. The Business Library, Melbourne, Australia. This is a step-by-step plain English guide to benchmarking. |
NAHBPC
Resource List: Benchmarking
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This is a list of references produced by the National Allied Health Best Practice Consortium in Australia. |
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A search by subject "benchmarking management" can be conducted at Amazon.com. I found 52 books listed on the subject of benchmarking management and related topics. |
(1996-1997)
Alonzo, V.
1997. Customer service gets measured. Incentive. 171(2): 7.
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This is about a 1996 Customer Service Benchmarking Study and the findings, such as the methods companies use to measure customer satisfaction. |
Anonymous.
1996. Management tools measure up. Management Services. 40(10): 4.
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This article is about a research report by the Institute of Management that finds benchmarking and TQM effective management tools when used properly. |
Anonymous.
1996. Marketing and product development can work hand in hand.
Quality. 35(11):12.
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Eighteen companies (representing nine industries), identified several keys to a successful new product development process in a benchmarking study. Marketing research processes and methods require that unique marketing-research activities be conducted at each stage of the process. |
Anonymous.
1996. What makes a best practice? Training & Dev. 50(6):
28.
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ASTD's Benchmarking Forum aims to identify the best practices in training. |
Aspling,
D. L., Lagoe, R. 1996. Benchmarking for clinical pathways in
hospitals: a summary of sources. Nurs. Econ. 14(2): 92-7.
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This article is about the benefits of benchmarks and includes useful sources for benchmarking data. |
Beerten,
P. 1996. Can we construct a quality and participation architecture?
J. for Quality & Participation. 19(2): 20-27.
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This article describes a quality and participation architecture. One of the twelve aspects is benchmarking. |
Blackiston, G. H. 1996. Juran institute: A barometer of
trends in quality management. National Productivity Rev. 16(1):
15-23.
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This is an interesting article about the Juran Institute's view of the trends that have resulted from TQM efforts. One of the ten trends was benchmarking and self-assessment. |
Cooke, J.
A. 1996. Benchmarking 101. Logistics Management. 35(10): 71-73.
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This article describes the process of benchmarking and how it can lead to self-improvement in logistics. |
Drachman,
D. A. 1996. Benchmarking patient satisfaction at academic health
centers. Jt. Comm. J. Qual. Improv. 22(5): 359-67.
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This article is about the University HealthSystem Consortium (UHC) patient satisfaction benchmarking program and key findings. |
Hequet, M.
1996. "Benchmarking Outside The Box," "Benchmarking core processes,""Benchmarking For Continuous Improvement." Training. 33(11): 87-89.
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This article is a review of three training videos from the Harvard Business School on benchmarking. |
Hiebeler,
R. J. 1997. Benchmarking knowledge. Exec. Excellence. 14(1):
11-12.
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This article is about the benefits of leveraging knowledge. Arthur Andersen and the American Productivity & Quality Center (APQC) developed the Knowledge Management Assessment Tool (KMAT) to help managers analyze how effectively they are managing the knowledge process and how other organizations are fairing. |
Hill, M.,
Mann, L., Wearing, A. J. 1996. The effects of attitude, subjective
norm and self-efficacy on intention to benchmark: A comparison
between managers with experience and no experience in benchmarking.
J. of Organizational Behavior. 17(4): 313-327.
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This is a research article looking at the theory of planned behavior and the effects of attitude, subjective norm, and self-efficacy on manager's intentions to undertake benchmarking in the workplace. |
Lincoln,
S., Price, A. 1996. What benchmarking books don't tell you. Quality
Progress. 29(3): 33-36.
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This article discusses some tips and advice on benchmarking, such as avoiding a project that is too broad and deep. |
Lustenader, D. 1996. It's time to get serious about
measuring HR. Human Resources Prof. 9(4): 21-24.
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This article is about how HR practitioners need to acquire skills of benchmarking to improve performance. HR areas suitable for measurement include absenteeism, benefits, communications, compensation and payroll, and contingent staffing. |
Martin, W.
S., Martin, W. K. 1996. The application of benchmarking to marketing.
J. of Marketing Theory & Practice. 4(3): 52-59.
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This article is about how benchmarking can be applied in the area of marketing, including a step by step process and managerial considerations. |
McKeon, T.
1996. Benchmarks and performance indicators: two tools for evaluating
organizational results and continuous quality improvement efforts. J.
Nurs. Care Qual. 10(3): 12-7.
Minahan,
T. 1996. Looking to carriers for quality. Purchasing. 120(8):
46-47.
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This article is about how benchmarking can improve carrier performance. Common performance measures are: on-time performance, transit time, consistency and reliability, loss and damage, equipment availability, pricing, overall customer satisfaction, communications, and billing accuracy. |
Morgan, J.
1996. Benchmarking is not an instant hit. Purchasing. 120(8): 42-44.
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This article is about benchmarking in purchasing organizations and some of the problems with it, such as: lack of resources, commitment from the top, suitable partners, and understanding; concerns about confidentiality; and fear of getting wet. |
Morrissey,
J. 1996. Reaching for the clouds. Modern Healthcare. 26(50):
53-60.
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This article is about a list of 100 top hospitals in the nation and results of a benchmarking effort (Benchmarks for Success). |
Ogawa, D.,
Ketner, L. 1997. Benchmarking product development. Telephony. 232(4):
34-38.
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This article is about a 1996 Worldwide Telecommunications Product Development Benchmarking Study and the results of the investigation in three areas:1. time-based performance, 2. development effectiveness, and 3. cross-project management. |
Porter, M.
E. 1996. What is strategy? Harv. Bus. Rev. 74(6): 61-78.
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This is an interesting article about strategic planning, productivity, profitability, management styles, and competitive advantage. |
Relihan,
K. A. 1997. The role of benchmarking analysis in measuring and
improving workplace safety. Professional Safety. 42(2): 28-31.
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This article is about benchmarking in the area of workplace safety using comparisons of OSHA frequency rates and others. It also discusses how the benchmarking analysis is used. |
Siegrist,
R. B. Jr. 1996. Knowledge, power and comparative information. Health
Mgt. Tech. 17(13): 66.
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According to the author, comparative analysis makes an organization competitive. Performance comparisons can be included in the decision support system. |
Solovy, A.
1997. Benchmarking guide: Financial performance. Hosp. & Health
Netw. 71(1): 20-21.
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This article gives statistical information regarding financial benchmarkings, and compares hospitals in markets with high versus low managed care penetration. |
Stork, K.
1997. Tell me again, please, what is benchmarking? Purchasing.
122(2): 27.
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Benchmarking is a means of evaluating an organization's work methods, processes, and products. The process or method of benchmarking is important and will ultimately uncover good ideas. |
Struebing,
L. 1996. Study shows trend toward nonfinancial measurement. Quality
Progress. 29(7): 19.
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This article is about a consortium benchmarking study with 32 major organizations, completed by the American Productivity & Quality Center's International Benchmarking Clearinghouse. |
Thor, C.
G. 1996. Let's clear up some confusion about benchmarking. Journal
for Quality & Participation. 19(4): 88-90.
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Productivity, cycle time, customer satisfaction, and safety are among many performances elements that can be measured in benchmarking. This article is about benchmarking and how it can be an extremely valuable tool. Questions and answers relating to benchmarking are included. |
Weiss, W.
H. 1996. Benchmarking: Key to being the best. Supervision. 57(3):
14-16.
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According to this article, benchmarking is best done as part of a restructuring or re-engineering program. Benchmarking guidelines and examples of several companies are presented. |
Winkleman,
M., Mummert, R. 1996. Learning from experience. Chief Exec.111(Mar):
44-47.
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According to a recent poll of top executives, there is a new movement of focusing less on comparison, structure, and process and more on mining and capitalizing on current resources. |
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Developed by Bonnie Johnson. Updated, maintained, and copyrighted 05/20/97 by Nutrition and Food Management, Oregon State University, Corvallis, OR. |
